It
has taken 22 months, six weeks’ worth (at a conservative estimate) of my
dedicated admin time, not counting actual meetings or phone calls, possibly two
hundred outgoing phone calls, approximately ten hours of Vivaldi’s Four Seasons while I
wait on hold, several trees’ worth of paperwork, two sets of original documents
lost in the post, three shades greyer of hair, continual and soul gnawing
financial juggling every single week, one sense of humour missing presumed
dead, and a whole new understanding of the term “Kafka-esque.”
But
at long, long last, Nick has had his ESA benefits reinstated. Six brown
envelopes arrived in the post yesterday explaining different aspects of the decision. I couldn’t
understand any of it and had to ring up again today, and even the DWP advisor admitted that the wording was unclear.
I’d
had a number of telephone conversations with a different advisor earlier this
week, who told me that he had literally spent two entire days trying to unravel
the wild goose trail of Nick’s state benefit provision - suspended, reinstated then suspended again for no apparent reason, since he had left County
Durham to live in Sheffield.
He
had the kind of croaky Lancashire accent that made him sound more like a favourite DJ for
6 Music than a civil servant so I was inclined to trust him. And Nick has since
had a nice arrears payment into his account (even though there is no mention of
this in the six letters from the DWP, or the seventh one that came today saying
that he needed to send XYZ information by tomorrow, or else) so I was slightly concerned that it might be a blip and would suddenly disappear again. But after the
follow up conversation with the girl on the phone today, it does seem to be a genuine rebate of sums owed and the new weekly payment has gone in too. At last. At long blinking last.
Can I honestly expect to return to better paid work at my age, having lost so much confidence and lost sight of my previous skills?