Someone
asked me the other day what exactly my role as a carer for Nick involved, and I
muttered something about project management and admin.
It
is hard to explain all the things you do, often a lot of them at once, so I
generally don’t even try. Other carers understand, and the rest is probably
like trying to explain the minute complexities of your job, or how you manage a
dog and a pram and two kids every day on your morning school run. You just get on with it
and do it, that’s all.
Some days are relatively incident free, many not. There are constant issues and freak-outs and crises, but it seems to come in cycles. If you can bear to
read it, I’d like to tell you about the last 24 hours.
Yesterday, I
dropped round to Nick early because I’d done him some shopping the night before
and had a bag of groceries and his bank card. Two carers were there, feeding
him his porridge, sitting in the gloaming with the curtains closed. Nick was
sitting at a strange angle with the castors of his chair unlocked, so with
every laborious mouthful he skidded a little further away from the table, and the spoon. The
carers were surprised when I mentioned it, but to position him in his chair and
lock the castors has only been in the effing care plan since April and I keep
coming in after they’ve gone and finding him shooting across the room. Not to mention the porridge all down his jumper.
Meanwhile
the cream for his very cracked fingers had arrived. I’d had two long chats with
the District Nurse and then the GP about this because Nick has developed some
nasty sore looking fissures in his fingertips. Some of them were bleeding,
though he says it isn’t sore and he hadn’t noticed. But the nurse and GP agreed
it needed some attention – she’s prescribed a cream that the carers can apply
twice a day. I asked these two how
it was going. They both looked blank. It turns out that they have been putting the
cream on his bottom. His fingers look as sore and gnarly as ever but he’s got a
bum like a baby.
Choose
your battles, I said to myself between gritted teeth, unpacked the groceries
and made a memo to call the DN on Monday.
“Have
a nice lunch, Nick, and see you later”
On
Saturdays he goes out for lunch with a PA. Just once a week. We had a lovely
Welsh lady who used to come, tiny but strong. She didn’t make a squeak about
the heavy wheelchair, but since she has left to look after a sick husband, none
of the other carers from her agency will touch it. Nick has had different
people every week, they come once and then disappear, and I feel increasingly
frustrated because it is so important for him to have an outing and some company
that isn’t me or Simon.
He looks forwards to his Saturdays - and it is
such a godsend for me too, to have
a break on a Saturday afternoon when I can go for a swim and just unwind and not be worrying
about him. But lately it’s not been going well.
Last
week he finally saw someone who seemed to be up for staying the distance and we were
expecting her again. Nick had been thinking about where he’d like to go. We’ve
agreed with the agency that while the weather is still OK, the PA will take him
locally in the electric wheelchair to one of the many coffee shops and cafes
around here, just minutes away. No worries about the cumbersome chair or
getting in and out of the car.
It
was a glorious autumn day and I was going to wander into town and have a bit of
a Tiki tour, as our NZ rellies say, on the way. Charity shops, maybe see what’s
in the market at my favourite fruit & veg stall, just stroll at leisure for
once, then meet a friend for a coffee. I was literally picking up my keys when
the phone rang…
“It’s Margaret” – one of the PAs who’s
previously been to Nick and then said she couldn’t cope. Not the one from last
week, after all.
Margaret
was in a flap. She’d been trying to open the key safe for the last 45 minutes
and it was jammed. With four care calls a day to Nick, it gets a lot of welly.
She couldn’t get in to the building to Nick and of course he doesn’t hear the
buzzer or answer his phone. I said I’d be right over.
I
opened the doors with my key and we went in to Nick. I could see that Margaret
was not keen on taking Nick out, “there isn’t time now” she said, “I’ll just do
him a ready meal from the freezer and we’ll stay here.”
Oh
no you won’t! I thought. Apart from having spent almost an hour fiddling with
the key safe before phoning me – time that Nick has to pay for – he looks
forward so much to his outings. He sits in the same place day in, day out,
can’t leave the flat without someone taking him, and it is just not fair on him for her to take the easy option.
“How long have you got left”? I say, looking
her in the eye.
An
hour.
Great!
I’ll get the ramp out if you help him on with his shoes, you’ve got plenty of
time to go to Hagglers Corner, it’s five minutes away.
I
don’t know where it is she says. I explain, and draw a little map. Nick knows,
in theory, where it is, we go often and we went there for lunch just a couple of days ago, but in the
heat of the moment his cognitive difficulties get in the way and he’ll forget.
What
about the key? She says. Ah, yes, indeed, what about the key. I have a bright
idea. You take mine, lock up and put the key through the letterbox when you go,
and I’ll stay here to call the emergency key safe people and I’ll use the back
door key. (Bonus of having had the locks changed in the summer)
Excellent.
I wave them off.
Call
the key safe people. Our offices are now closed until Monday. Whaaat? At this
point my lip starts to quiver and I start feeling a bit wobbly. My trip into
town has receded into the same distant place as my eye test and new glasses and haircut and all the other things I never seem to get time to do, and I text my friend to say
I might have to call it off. My friends are used to this. Sometimes it feels
like an excuse. I promise you it’s not, in fact even the best of them has no
idea how many emergencies and curveballs we actually have. It’s endless. And
the crazy thing is, it still takes me by surprise because it is impossible to
anticipate. When I saved the emergency call-out number for the key safe
company, could I have known that it was office hours only? or that this would happen on a Saturday afternoon? Could I have known that Nick would pull two radiators off his wall? And, Nope, still not fixed. Must chase again.
Meanwhile,
I call the care providers and we agree that later Simon and I will make Nick his
dinner, feed him, give him his tablets and get him ready for bed, and they will
cancel their call for tonight. They’ll wait to hear from us in the morning
before trying to get in to the property to do Nick’s early morning medications.
I’m
writing this now having been up since 7am waiting to hear from the Adult Social
Care services who are going to fit a temporary keysafe for the carers to use.
I
have the spare key, and the arrangement was that I’d get a call around 7.45 and
I’ll take the key down to Nick’s to use with the temp keysafe until the other one
can be fixed. It’s getting on for 9.30 now – he needs his meds, I’m beginning
to fret, better just get down there to him I guess. Except the contact number
the repair team will use is my landline…maybe they have already done the job,
fixed it, and no-one had told me?
Oh.
My husband has just stumbled downstairs blearily holding his mobile. I’ve been
waiting by the phone for two hours, carrying landline and mobile to the kitchen
and bathroom with me just in case, and for some reason they’ve called him.
If
I could just wave a magic wand to make life easier for carers and the people
they care for, it would be for clearer communication procedures. So, so often I
am waiting by the phone, ringing up, waiting on hold (I know I go on about this
a lot but it is such a big part of the problem), chasing chasing chasing, only
to find that the issue has been passed to another department who have not got
my contact details and are trying to get hold of Nick on the landline that he
will tell me later was ringing but that he will never answer. There have been
several occasions when the case has been closed because Nick has not replied to
messages and no-one has got in touch with me. And then we have to start all
over again. Or, the issue has actually been dealt with but again, no-one has told me. It
happens all the time and makes me feel utterly powerless. And scared for Nick,
because if someone comes into the flat, say to measure the bathroom door, he
doesn’t really understand who they are or what they are doing but he lets them
get on with it anyway.
***********
And
there’s more.
I
got to Nick’s to meet the ASC team with the new keysafe, only to find the old
one open on the wall, and Nick’s regular carers in the flat feeding him his
porridge. It must have taken some strength, but they had managed to get it
working. Then the ASC social workers arrived, had a look and said they would
fit the temporary one anyway, just in case. Carers left, and the two women were
outside, I had the kettle on to make Nick a coffee while crawling around on
the floor looking for his lost hearing aid, when there was loud knocking at the
front door. At first I thought it was the social workers coming to say they’d
finished, but no, it was Vic. Bright red face to match his t shirt, towering
over me in the doorway, calling me a C***.
What
did you call me?
You
heard, you f***ing stupid C***
What’s
the problem, Vic?
I've had enough of this f***ng muppet and his noise.
(But there was no
noise in the flat. I took Nick's radio away six weeks ago and the TV wasn't on. The only sound was the kettle boiling. And Vic shouting.)
What noise, Vic?
He moves closer, right into my space.
F*** off! I’m
not F**ing talkjng to you, you f***ing muppet C***
And
so on. There wasn’t any reasoning with him and the sheer force of his rage was
scary. He kept swearing, jabbing his fingers an inch from my eyes.
Look
Vic, I said, we’ll talk when you’ve calmed down
“I don’t want to talk to you or your f***ing
family, I’ve had enough of your f***ing family and that F***ing muppet in
there, he’s making me mentally ill, I’m having him…”
…at
which point I tried to close the door, but he was stronger and pushed it open.
That’s when I got really scared. He was so close, I could feel his breath on my
face and smell his sweat, and he is a big man, a big and very angry man. His rage was something you could almost see, pulsating like an electrical current. I genuinely
thought he was going to hit me.
I
could feel what his fist would be like when it smashed into my face, and was
steeling myself in the doorway, trying to stand my ground, with Nick helpless
in his chair just a few feet away. If he was going to have Nick, he would have
to get to me first.
I
told him I was going to call the police and he swore some more but gradually
backed off and went back upstairs. Then I locked the door and phoned 101. The
social workers had been outside, trying in vain to attach the temporary keysafe
to the railings, I don’t know why they couldn’t do it but they couldn’t, and
they had heard the shouting. Talking to them I realised I was shaking and just
started to cry out of sheer shock. They will log it at once but where does that
information go? Nothing has changed since the smashed door in August, and this
is just getting out of hand.
So
now I’m waiting for a call back from the police. Nick is oblivious. I explained
to him what was happening – the key safe, why the two women were there, Vic
having a go (I don’t want to scare him but he needed to know why I was upset
and calling the police) but all he was really bothered about was whether he has
any Mars Bars left in the cupboard and if not could I get him some more. And
some tinned fruit.
It’s
still only just past midday.